Support Policy

At SkyDeed.com, we are committed to providing exceptional customer support to ensure your shopping experience is smooth and satisfactory. Please review the following information regarding our support policy:

1. Support Channels:

   • We offer customer support via email at support@skydeed.com and through our online contact form available on our website. Our support team is available 24 hours a day, 7 days a week, in Indian Standard Time (IST), to assist you with any inquiries or issues you may have.

2. Response Time:

   • We strive to respond to all customer inquiries within [X] hours during regular support hours. However, response times may vary depending on the volume of inquiries received.

3. Support Scope:

   • Our support team is available to assist you with:
     • Product inquiries
     • Order tracking
     • Technical issues related to our website or products
     • Return and exchange inquiries
   • Please note that our support team may not be able to provide assistance for issues unrelated to our products or services.

4. Escalation Process:

   • If you encounter an issue that requires escalation, please contact our support team at support@skydeed.com, and we will escalate the matter to the appropriate department or manager for resolution.

5. Feedback and Suggestions:

   • We welcome your feedback and suggestions on how we can improve our products and services. Please feel free to share your thoughts with us via email or through our online contact form.

6. Policy Updates:

   • We reserve the right to modify or update our support policy at any time. Any changes will be effective immediately upon posting on this page.