Cancellation and Refund Policy

1. Cancellation:

   • Customers can cancel their orders within 3 to 4 hours of placing the order by contacting our customer support team at [contact email/phone number]. Once an order has been shipped, it cannot be canceled.

2. Refund Eligibility:

   • Refunds are only applicable for orders canceled within the specified time frame mentioned above.
   • In case of a defective or damaged product, customers must notify us within 1 day of receiving the order to be eligible for a refund.

3. Refund Process:

   • Once the cancellation request is received and approved, we will initiate the refund process.
   • Refunds will be processed within 2 business days and credited back to the original payment method used for the transaction.

4. Non-Refundable Items:

   • Certain items such as personalized products or digital downloads may not be eligible for refunds unless there is a manufacturing defect or technical issue.

5. Return Shipping:

   • Customers may be responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.

6. Refund Disputes:

   • If you believe you are entitled to a refund and it has not been processed within the specified time frame, please contact our customer support team for assistance.

7. Policy Changes:

   • We reserve the right to modify or update our cancellation and refund policy at any time. Any changes will be effective immediately upon posting on this page.

By placing an order on our website, you agree to abide by the terms and conditions outlined in our cancellation and refund policy.